Businessman Quotes

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.
So it's really for us about new products, because we have released a lot of new products.
So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
There are companies that are cutting their costs by over 50% by offshoring.
There is nothing in the company that is either above or below me, as far as I'm concerned.
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
We have believed at CA that consolidation of this industry is something that was required ten years ago.
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.
A whole generation of Americans will retire in poverty instead of prosperity, because they simply are not preparing for retirement now.
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.
Before 1980, it was basically illegal for U.S. banks to invent new products.
Even some of the greatest technology-led revolutions, or allegedly technology-led, really were only made possible because of trends already present.
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